Refunds &

Despatch Timings
Orders are usually made and despatched within 3 working days after the order is received. Larger orders may take a little longer. Please contact us for a delivery date.

Delivery Charges
SIRPA includes postage within the prices of all hard copy products being ordered within the UK. Additional postal charges will be added at checkout for overseas visitors.

Delivery Methods
Deliveries are normally via Royal Mail except for bulk orders of books which will usually be sent via My Hermes. SIRPA retains the right to choose its delivery method for parcels if My Hermes is not thought to be appropriate.

Deliveries Outside Mainland UK
If you are ordering from outside mainland UK (including Ireland and Europe), delivery charges are different, and will be shown at checkout. Goods ordered from us for delivery outside of the UK, may be subject to import duties and taxes which are applied once the package reaches you. We cannot be responsible for these costs and we cannot determine what they will be. These additional expenses must be borne by the customer.

Incorrect Addresses
If you supply an address that is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. Please ensure that you supply the correct delivery address when placing an order. If the delivery fails, you will have to pay another delivery charge for re-delivery.

We want total satisfaction for our customers, we aim to offer the best service and quality in our products. We can only accept the return of items if they are faulty or broken. Please let us know as soon as possible if there is a problem with your order so we can discuss its return and replacement. You may contact us via or call us on +00 1484 452500

Refund Policy
Faulty Items: The procedures, set out here, do not affect your right to reject faulty goods. If you receive a faulty item, please follow the procedure outlined in the returns section above.
Our returns policy does not affect your statutory rights.
For further information on your statutory rights look at Consumer Direct